Intercape
Intercape
Passenger Road Transport
Brand's performance
13.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
55%
Customer Retention Rate
50%
Category ranking
Passenger Road Transport
1 Intercity Xpress 13.4
2 Intercape 13.3
3 Greyhound 10.2
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Intercape - Bad service

No resolution
M Peter
M Peter filed the complaint
1 October 2023
Intercape bus number 612 from PE to Pretoria got stuck between Queenstown and Jamestown for almost without getting any update when we asked the as to what is happening he became arrogant and aggressive. This is unfair as we have paid them in full they don't care
Incident date: 1 October 2023
This complaint has been considered as not resolved.
Complaint #379623
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