Identity clothing - Rude and inappropriate address by identity call center agent and unfair handing over of my account to the lawyers

I have been notified that my account has now been sent to the Identity Clothing lawyers, by the identity call center agent on the 12/12/2023, however from my understanding I was given a 6 month plan to pay what I owe, of which that plan ends in February 2024 from the day that I purchased sheer black stockings and sunglasses, in August of 2023, to be exact. I do not understand the constant telephonic harassments from Identity clothing after so many times of informing them that I will pay when I have available funds.

I told the call center agent today and she responded in a very rude tone, saying, and I quote "Why did you open an account with us if you know you cannot afford it?" I proceeded to ask her if this is how she speaks to a customer and she said, "No." I then requested she give me her name and she refused and told me I have to pay either way. This telephonic communication took place at 15:58 CAT on 12/12/2023, on the following number: +27872604399. In closing of this telephonic communication I told her that will be taking this matter further with Identity because I need to understand what this 6 month plan stands for and why has my account of R100+ been sent to the lawyers. She responded by hanging up on me.

Your speedy response on this matter will be appreciated