Identity clothing
Identity clothing
Brand's performance
7.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
26.7%
Customer Retention Rate
33.3%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 34
3 Markhams 31.5
...
Identity clothing7.3
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Identity clothing - Horror, trauma, harassment

No resolution
1/10
REBECCAH
REBECCAH filed the complaint
21 November 2022
I have been paying my Account using EFT every month,now it happens that on the 28 october 2022 I paid my account as I normally do this time I used my ID number as reference as I was told that I can use Id number or account number .To my surprise ive been receiving messages saying i need to pay my account urgently ,Ive been calling the call centre speaking to your agent ecery week and its been hell beacuse none of them was able to assist ,everyday i speak to a new person they will give me an email for their so called supervisors then i will send my proof of payment ,NONE of the people ive sent my proof of payment came back to me.NEVER hv i missed payment with you guys not even once but becuase someone in your company is failing to just update my proof of payment now I have to suffer.even today i called no assistance -do you people understand that you are costing me money and a lot of it having to call almost every day using my money ,and still no assistance what so ever .whats more painful is that I am going through this and someone is sitting with my proof of payment doing nothing about it.I need this to be urgently attended to before I involve my lawyers and my husband's Radio's station.why do I have to suffer like this ,I OWE YOU PEOPLE NOTHING . Emails send to Identity,truworths,collection,Ashwin,Kmolokwana NOTHING happened
Incident date: 21 November 2022
REBECCAH
REBECCAH rated the brand
10 January 2023

After the way they handled my account I can confidently say I hate Identity clothing store and I will NEVER recommend it to anyone I love.

This complaint has been considered as not resolved.
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