Identity clothing - Credit score drop as a result of the horror customer service

So after the trauma I experience with Identity ,I decided to go to my nearest Identy to ckose offthe account ,They called their call centre at the branch and I was told all the things I didnt want to hear and was also informed that I will get my Proof of cancellation of the Account immediately ,to this day I never received the letter I then called Identity today and was told I will get my letter to that the account has been closed in the next few minutes ,I waited and waited is now after 2pm and am still waiting nothing is happening no letter was received .Now I checked my Credit score it had dropped I mean 29 scores down due to Identity saying that my Account is in Arrears and my heart just sunked cos I owe you guys NOTHING ,is really paainfull cos people like us suffer for nothing at the hands of this shops and NO one cares ,Now ive given my lawyer this matter to attend cos clearly Horrordentity is on a mission of messing up my life .And you theres nothing as painful as being punished for something you didn't do ,its very painful believe you me.Even more painful dealing with their incompetent call centrre agents -like you can tell they just don't care about a client .SO my advise to anyone who wants to open an Identity account GOOD LUCK.