homechoice - Order that i did not take and defective product

I paid up my account at home choice in July , end of july I noted that the debit order has been taken, when I asked home choice they advised me that I took a bed and blankets. I have asked for the proof that I signed for these items and also I asked for the voice recording since to date I have not recieved that instead I get contacted everyhour that Im owning home choice. I went to the policy station to do an affidavit I was given a referrence number Ref 3348493 but not one is coming back to me.

The installment that I finished in July it was for the chairs and table, I called home choice to advise that the chair cover material is coming off I was told the someone cut the chairs, These chairs are defective and I was not assisted

Thanks

Im still awaiting on homechoice to come and take the chairs that are still damaged