homechoice
homechoice
Brand's performance
16.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
Is this your company? Click here

homechoice - Order that i did not take and defective product

Resolved
7/10
Nomzam Innocentia Phohlolo
Nomzam Phohlolo filed the complaint
5 October 2023
I paid up my account at home choice in July , end of july I noted that the debit order has been taken, when I asked home choice they advised me that I took a bed and blankets. I have asked for the proof that I signed for these items and also I asked for the voice recording since to date I have not recieved that instead I get contacted everyhour that Im owning home choice. I went to the policy station to do an affidavit I was given a referrence number Ref 3348493 but not one is coming back to me.

The installment that I finished in July it was for the chairs and table, I called home choice to advise that the chair cover material is coming off I was told the someone cut the chairs, These chairs are defective and I was not assisted

Thanks
Incident date: 5 October 2023
Nomzam Phohlolo
23 October 2023
Im still awaiting on homechoice to come and take the chairs that are still damaged
Nomzam Innocentia Phohlolo
Nomzam Phohlolo rated the brand
20 November 2023

the issue was partially resolve

This complaint was considered resolved.
Comments
This complaint has no comments yet.