homechoice
homechoice
Brand's performance
16.7
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
0%
Solution Rate
12.5%
Average Ratings
40%
Customer Retention Rate
33.3%
Category ranking
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homechoice - Delayed refund

No resolution
Ms Mbatha
Ms Mbatha filed the complaint
3 October 2023
I made a payment to a wrong account fortune I know the a homechoice account holder I wrongful paid R8000. 00.we submit all the documents with their account holder as they requested.... It's 12 days now without a refund instead they threatened me that they will open a case for me because am a third-party. Am divastated because am now in debt because I missed some of my monthly payments I was supposed to cover using that money. From where I am staying they expecting rent month end not stories. I believe anyone can make a wrong transaction.
Incident date: 15 September 2023
This complaint has been considered as not resolved.
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