Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
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Hirsch's - Poor after market service from Hirsch's Brakpan

No resolution
Raj Sangaran
Raj Sangaran filed the complaint
22 November 2022
Poor/non-existant after-market service from Hirsch's Brakpan.
viz. MODEL SC-J47SLLZ LG 601LT SXS FRD/FRZ
This complaint has a private attachment.
Incident date: 22 November 2022
Raj Sangaran
6 December 2022
Brand LG have not, to date, had the common courtesy to respond to my complaint about Hirsch Brakpan's poor or non-existent after-sales service.
It has become apparent that Hirsch's responsibility ceases at point of sale.
Then they hasten to add that the widely publicized 10 year warranty on the unit only
covers the 'compressor'.
This is totally, unethical, unprofessional and unacceptable.
It is obvious that BRAND share common ground.
We are pensioners and reasoned that this would probably be the last 'fridge' we have to invest in.
THREE (3) weeks and not a single word from BRAND.
I will now ensure that this matter is brought to the attention of both SOCIAL and
PUBLIC media. This is a PROMISE not a threat.
This complaint has been considered as not resolved.
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