Hirsch's - After sales service

Spares dept was quick to take the call out fee plus had to eft before they came out.Paid R680 guy came said what was wrong and they would give me a quote. Never heard from them again. I had to phone them to find out where my quote was. Now they can't give it as waiting for spares from Samsung. I can't believe a GIANT company like Samsung doesn't have spares, At least Hirsch could keep us updated. We have a Samsung washing machine, TV and microwave. What's the point in buying A GOOD brand if there is no parts available. Also When selling us our appliances the Hirsch team were amazing but after service is pathetic. I would think twice before buying from Hirsch of Samsung for that matter.