Herotel - Wi-fi still suspended after proof of payment

I must how badly disappointed i am in Herotel Western Cape I speak to Aqueel about my WiFi connection and he said that he will reconnect my connection after I send my proof of payment. Yesterday I send my proof of payment and I spoke to a lady name Elizma that told me that I still need to make another payment but Aqueel did not told me that lastweek but still no response from herotel I try to call the whole day but someone disconnect my call