Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
8%
Solution Rate
20%
Average Ratings
36.7%
Customer Retention Rate
33.3%
Category ranking
Transport
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Greyhound - Poor client service

No resolution
Milton
Milton filed the complaint
11 June 2022
On the 9th of June 2022 I waited for the bus in midway 1 lowlands road Estcourt the bus did not come , I tried to call but I couldn't get through the call centre after many attempts. I saw the bus was more than 3 hours late and I kept on calling , at 23:40 I got through the agent who told me that the bus left. The bus did not come to the bus stop or pickup spot at all. I want a refund for the bus fare ACHVHY01.
Incident date: 9 June 2022
This complaint has been considered as not resolved.
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