Brand's performance
18.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
5.7%
Solution Rate
14.3%
Average Ratings
36.7%
Customer Retention Rate
33.3%
Category ranking
Transport
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Greyhound - Customer service

No resolution
Thoby
Thoby filed the complaint
12 July 2023
I booked a ticket to Jhb. On the day of departure I arrived at a dojy Durban station to ride a greyhound bus.
A person who is packing luggages was wearing his private clothes not representing Greyhound. His approach was very rude.
The lady who was checking the travellers was worse.
The bus is stinking. Travelling fare is too much for this pathetic service.
I thought Greyhound was better than other buses.
Incident date: 12 July 2023
This complaint has been considered as not resolved.
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