Brand's performance
10.2
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
8%
Average Response Time
1.6%
Solution Rate
8%
Average Ratings
23.3%
Customer Retention Rate
16.7%
Transport
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Greyhound - Bus always late and today it's 3 hours late

No resolution
Sixa
Sixa filed the complaint
24 November 2022
Been waiting for a bus from Durban via Newcastle and it arrived 3 hours later but it's now a norm with Greyhound.Terrible customer service
Incident date: 24 November 2022
This complaint has been considered as not resolved.
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