Brand's performance
15.9
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
12.5%
Customer Retention Rate
50%
Category ranking
Supermarkets - Large Retail
1 Shoprite 29
2 Makro 22.3
3 Spar 16.8
...
Game15.9
Is this your company? Click here

Game - Order not received

No resolution
Mavis
Mavis filed the complaint
27 September 2023
I have placed an order for three item on Saturday the 16 of September and I have also paid instantly on the same day. My order is supposed to be delivered within the minimum of 5 days but I am still waiting.

I have tried to contact their customer service from Sunday but the only reply that I get is that my query has been escalated and no contact from the management.

Worse, I am the one who has to contact them. I need the products because I am hosting an event and a customer is expecting me to deliver.

The have failed to deliver within 5 days as promised and it's too late to find another supplier. Please intervene
Incident date: 27 September 2023
This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.