Fly Safair
Fly Safair
Airlines
Brand's performance
6.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
16%
Customer Retention Rate
40%
Category ranking
Airlines
1 FlySafair 10
2 Fly Safair 6.4
3 TAAG (Angola Airlines) 1.5
Transport
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Fly Safair - Rude and inhumane staff

No resolution
4/10
DR MANDISA MULAUDZI
DR MULAUDZI filed the complaint
5 November 2023
Three staff members on Gate C10 closed the gate while i was still walking down the hallway to the gate as they made a final call . They "closed "the gateAs I arrived at the gate the staff were so rude that they left me at the gate all alone and humiliated with luggage, another one said i should have ran faster in my condition.

I will rather pay more for better service than what i experienced today.
This complaint has a private attachment.
Incident date: 5 November 2023
DR MANDISA MULAUDZI
DR MULAUDZI rated the brand
10 January 2024

I will spend my money in another airline .

This complaint has been considered as not resolved.
Complaint #414223
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