Fly Safair
Fly Safair
Brand's performance
6.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
16%
Customer Retention Rate
40%
Category ranking
Transport
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Fly Safair - Lack of respect for passengers

No resolution
1/10
maureen sellers
maureen sellers filed the complaint
7 March 2023
Good day FlySafair....I would like to report an incident that happened on the flight from Jhb-East London - Date: 05/03/2023 - Ref: 0689BT-FA242 - Time:11:35. I had arrived from Doha (no sleep) and had to wait for 7 hours for my flight to EL....I was extremely tired as I got no shut eye on the flights from Heathrow to Doha - then Doha to JHB....to say I was extremely tired is an understatement...so all I needed was a bit of peace and quiet...Well, that was not to be....the flight attendants were extremely loud sitting at the back of the plane - (that's where I was 33E), all the passengers were asleep but the flight attendants didn't give a * FORBIDDEN * about the noise they made THE ENTIRE FLIGHT....I wanted to shout at them to be quiet - but everybody was sleeping...I was so annoyed by the time I got off the plane. This aspect needs to be addressed....they had absolutely not respect for the passengers. I love your airline - however, the flight attendants need to be addressed with the amount of unnecessary noise (chatting. clapping of hands and very loud laughing)

I would like to hear from you regarding your reply

Regards
Mrs M Sellers
East London
Incident date: 7 March 2023
maureen sellers
27 March 2023
Does Flysafair not bother about trying to fix the problem with the noisy flight attendants that have no sympathy for the passengers quiet time. not having sleep for 2 days and having them carry on in the kitchen area is really not professional....this is really not showing a good light on their airline. Kindly have the descency to reply to a problem....trusting I will hear from you. (072 345 3333)
maureen sellers
maureen sellers rated the brand
29 May 2023

NOT HAPPY AT ALL!!!....nothing was resolved and no come back that they acknlowldege the problem and will deal with it....

This complaint has been considered as not resolved.
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