Fly Safair
Fly Safair
Brand's performance
6.4
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
16%
Customer Retention Rate
40%
Category ranking
Transport
Is this your company? Click here

Fly Safair - Incident on the flight from Jhb-East London

No resolution
1/10
maureen sellers
maureen sellers filed the complaint
11 March 2023
Good day FlySafair....I would like to report an incident that happened on the flight from Jhb-East London - Date: 05/03/2023 - Ref: 0689BT-FA242 - Time:11:35. I had arrived from Doha (no sleep) and had to wait for 7 hours for my flight to EL....I was extremely tired as I got no shut eye on the flights from Heathrow to Doha - then Doha to JHB....to say I was extremely tired is an understatement...so all I needed was a bit of peace and quiet...Well, that was not to be....the flight attendants were extremely loud sitting at the back of the plane - (that's where I was 33E), all the passengers were asleep but the flight attendants didn't give a * FORBIDDEN * about the noise they made THE ENTIRE FLIGHT....I wanted to shout at them to be quiet - but everybody was sleeping...I was so annoyed by the time I got off the plane. This aspect needs to be addressed....they had absolutely not respect for the passengers. I love your airline - however, the flight attendants need to be addressed with the amount of unnecessary noise (chatting. clapping of hands and very loud laughing)
Incident date: 7 March 2023
maureen sellers
27 March 2023
Still waiting for a response from Flysafair
maureen sellers
24 April 2023
Clearly Flysafair is not interested in Complaints.....they only concentrate on compliments - which is a great shame as we the people pass on good service - but this flight was a nightmare.....
maureen sellers
maureen sellers rated the brand
27 June 2023

Good day. I know this might not be your problem - however, I have never gotten a reply from my complaint with FlySafair.....very unprofessional.....I will however fly with them again, BUT I won't shut up for the noise again.....Keep flying....for the better

This complaint has been considered as not resolved.
Comments
This complaint has no comments yet.