Fishaways - Unacceptable experience at bromhof outlet - overcharged for inadequate food

Dear Fishways Customer Service Team,

I am writing to express my extreme disappointment and frustration with my recent purchase from the Bomhoff outlet. Today, I bought a grilled calamari meal, consisting of a full portion and a half portion, for R154.60.

Upon arriving home, I was shocked to find only 7 small pieces of calamari in each box. This is unacceptable, especially considering the price. The quantity and presentation were appalling.

I have attached photos of the food and the till slip for your reference.

I request:

1. A full refund (R154.60)
2. Explanation for the inadequate quantity
3. Immediate action to address quality control issues at the Bomhoff outlet

Your customers deserve better value for their money. I hope you take my complaint seriously and take prompt action.

Sincerely,



Attachments:

- Photos of the calamari
- Till slip

Unresolved Complaint and Lack of Response

Dear Fishaways Customer Service Team

I am writing to express my extreme disappointment and frustration with the lack of response to my initial complaint submitted on 15 October 2024. Despite numerous attempts to contact your team, I have received no acknowledgment, apology, or resolution.