Brand's performance
12.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
14.3%
Average Response Time
2.9%
Solution Rate
14.3%
Average Ratings
12%
Customer Retention Rate
20%
Category ranking
  • +27 12 252 3685
  • Shop No 26, Safari Centre, Van Velden St, Brits,
    0250, South Africa
  • [email protected]
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Fishaways - Incompetence

No resolution
1/10
Clarah
Clarah filed the complaint
27 October 2021
I called to place an order to collect from Setsing , I spoke to 3 different consultants who said to me the what I am ordering ( Spicy Hake Pot ) is not even on their menu, they only have plain hake pot.
This is not only incompetence but a total waste of my time as I had to literally go to the store to place my order and wait for it, instead of only collecting.
Incident date: 27 October 2021
Clarah
Clarah rated the brand
29 December 2021

Doesn't take customers seriously, no accountability towards unprofessional staff.

This complaint has been considered as not resolved.
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