Brand's performance
5.3
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
2.9%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
33.3%
Category ranking
Restaurants - Fast Food
1 Nando's 11.5
2 McDonalds 10
3 Pizza Hut 10
...
Fishaways5.3
  • +27 12 252 3685
  • Shop No 26, Safari Centre, Van Velden St, Brits,
    0250, South Africa
  • [email protected]
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Fishaways - Food poorly packaged, presented and fiddled with when delivered

Awaiting reply
Hopee
Hopee filed the complaint
1 October 2024
The Fishaways in Princess Crossing Shopping Centre doesn't even deserve a 1-star rating...
I bought 3xmeals for my family on Friday 27/09/2024. I was not home and when I got home my family complained that the packaging was tampered with and all the food portions were not to scale. My mom counted the fries and found 7 or so fries in her meal. This is unacceptable and I feel that this is uncalled for.
I called the store and Vuyani (The manager, so they say) didn't care to know what the problem was and was quick to tell me to send an email to Mark the owner of the franchise and also call the **********number which he took about 2 minutes looking for. I asked him if fishaways had no complaint email address and he said he did not know...A whole manager. I'm not surprised that the food delivered was tempered with, after having such leadership 1 couldn't expect better from this fishaways.
I always buy from Ormonde and my family has never complained and they enjoy their food...I couldn't say the same about the princess crossing one.
This time around I was not home - I ordered from the fishaways in Princess Crossing and got the food delivered to my mom's work, this fishaways was the closest to her work in Westgate mall but I regret it. She didn't even eat the food as she was disgusted that someone must have fiddled with her food...what a waste of money and time... I won't be buying from Princess Crossing...Pathetic indeed
It's very disgusting and uncalled for.
Incident date: 27 September 2024
Hopee
Hopee is awaiting for brand response
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