First National Bank
First National Bank
Banks
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Banks
1 Nedbank 35.5
2 Capitec 34.3
3 Tyme bank 19
...
First National Bank1.5
Financial instution
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First National Bank - I laid a complaint and was never resolved

No resolution
Solly Sibiya
Solly Sibiya filed the complaint
24 October 2022
I had complaint against FNB and was given a reference number and a message which reads

''Your Complaint 4826076F has been assigned to Customer Resolution Centre. We're looking into it and will contact you shortly''.

Unfortunalty, FNB never contacted me to resolved, or to explain to me why my account is -R600, (Negative balance, and displayed unpaid transactions) whilst my account had money when i was doing those payments and withdrawers and two days later my account is on a negetative balance.

Regards
Solomon Sibiya,
Incident date: 24 October 2022
This complaint has been considered as not resolved.
Complaint #197522
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