First National Bank
First National Bank
Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Banks
1 Capitec 22.1
2 Tyme bank 19.6
3 Nedbank 13.8
...
First National Bank1.5
Financial instution
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First National Bank - Fnb funeral is a scam

No resolution
Kelly B
Kelly B filed the complaint
4 November 2023
I took out a FNB funeral policy last year and included my cousin. My cousin was shot dead and I then tried to claim, to my surprise my claim was declined. After submitting all the relevant documents, FNB then found a reason not to pay. I want all my premiums back and thank you for wasting my time. When we take up these policies with you, you don't mention all these t&c. But when it's time to pay you find all and any excuse under the sun. I am left feeling like I have just been scammed.

I then requested the recording of when I took up the policy, the agent I spoke to never said anything about claims will be declined if a member is shot.
Incident date: 4 November 2023
This complaint has been considered as not resolved.
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