FAIR PRICE - Delivery of broken tv

I bought at TV at fair price pretoria vermeulen.ref:34 792.when they deliver it we open it with their driver only to find out that is broken and then they took it back i required for new one their sales consultant says they cant give me a new one they need to charge their driver first and make further reports and investigation.of which i feel like they violating my rights they making their issues with the driver mine.i can not be waiting for their matter to be resolved where else i need a tv.they rather give me mu 8500 and buy it else where.