Factory Price Footwear - Scammed with r2150

I ordered 2 pairs sneakers from them for R2000 plus courier fees of R150 and made payment on 24 Nov 2023. I never received my order until I received a message saying they will refund all customers because the stock went missing without being send to the customers and I must send my banking details for the refund. I did send my banking detail but, never received my refund. I received a waybill number on 19 Dec 2023 for the items bought and received the wrong sizes and I informed them that I will send them back asap because I've already bought other sneakers and needed the refund. They said as soon as they received the sneakers they will refund me. I never received my money and they ignored my calls and whatsapp messages but, when I whatsapp from another number they reply. I tried to contact them even today but they ignore my request. I went on Hellopeter and saw that there are a lot of complaints where people never received their orders and are also ignored. I am a single parent who works for a minimum salary and I need my money to buy stationery for my kids, please help.