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Facebook - Account hacked

No resolution
jnutting
jnutting filed the complaint
19 June 2023
My account has been hacked. This person has knowledge of how Facebook works and has changed my email address, password and phone number. Every time I have tried to reach Facebook, they either point me to follow prompts on google to retrieve the account, or the emails sent have been totally ignored. There is no way to contact an actual person for help.

I have tried all the google options, and even asked a friend to report the hack on my behalf, which is also an option on google. This hacker has complete control over my account, and even my friend was told she doesn't exist as a friend on my Facebook when she tried to help. My mom's been sent a horrible message because she tried to alert people of my hack. I have even created another account and now that has been somehow blocked too.

I cannot believe that Facebook has left no option for a person like me to receive help to get my account back. I have cried over the helplessness of not being able to get my photos/memories back, about the fact that my friends are being harassed with fake money making scams, and that I have no avenue to receive help. The hacker knew that Facebook would require my email or password and/or phone number to reverse/kick the hacker off my account.
Incident date: 19 June 2023
This complaint has been considered as not resolved.
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