Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Mr Price 14.7
3 Markhams 10.1
...
Exact1.5
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Exact - Store manager/supervisor embarrassing staff member in front of customers

No resolution
Tshepiso Jantjie
Tshepiso Jantjie filed the complaint
8 June 2022
So today I was at Exact Store Westonaria and what I witnessed left me in shambles. I really do not understand why managers/supervisors have to look down on staff members by mistreating and embarrassing them in front of customers. THAT IS UNCALLED FOR AND NOT CUTE AT ALL!!!

What I witnessed today made me realize that Exact Stores should require that their managers/supervisors undergo some compulsory people's management course because the way these managers/supervisors abuse their powers is not on. How do you kill a staff members confidence by humiliating them in front of customers and then expect them to resume with their work and offer excellent customer service?

I am pleading with the top managent of Exact Stores Westonaria to intervene and investigate this matter because the unnecessary scene that was caused today by that man will cost you customers. I have even resolved to do my shopping at Exact Store Randfontein because I don't think I will ever stand the sight of that man. Such disrespect towards a staff member in front of customers from someone who should be leading by example translates to disrespect towards us customers as well.

Unfortunately I could not get the name of that embarrassment of a man, nor was I able to record a video of the occurrence for fear of victimizing the poor staff member whose dignity was stripped from her by someone who she has to look up to.

EXACT STORE WESTONARIA SHOULD HAVE THIS MESS FIXED AND THAT MANAGER/SUPERVISOR SHOULD BE DEALT WITH ACCORDINGLY OR ELSE KISS YOUR BUSINESS GOODBYE!!!
Incident date: 7 June 2022
This complaint has been considered as not resolved.
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