Exact - Refund

On the 30th of October i bought shoes at Exact golden acre cape town and i paid with my bank card. payment went through and their printer did not work. i was told that i cant get the shoes that i bought because there was not slip. they told me to bring bank statement to prove the there was a transaction and brought it today the 9th November and i still did not get my refund as they did not give me the shoes. i am very disappointed with the service the way they treated me. I use money to travel to the city centre and i just lost my job to waste the little i have going to exact 5days a week.