Brand's performance
1.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Men's and Women's Clothing
1 Lacoste 36.8
2 Puma 35.5
3 Markhams 25.5
...
Exact1.5
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Exact - 354223

No resolution
1/10
Lameck
Lameck filed the complaint
4 September 2023
Good day.On 30 August 2023, 17:06pm, we purchased a jacket ,at Exact store in bayside mall,Capetown .We mistakenly forget our sumsang phone on the teller' s counter .We immediately came back within that short moment, upon asking for it ,they denied that noone have seen it,of which there was no possibility of an other customers that might have walked in, during that closing time.We asked for camera footages,we where denied it.We strongly believe that one of the employees, know something about our phone.We are seeking for an possible assistance.
This complaint has a private attachment.
Incident date: 4 September 2023
Lameck
Lameck rated the brand
24 October 2023

Everything don't work.No monitoring .No respond. Totally disconnected to their customers .

This complaint has been considered as not resolved.
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