Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

7.7%

Average Response Time

0%

Solution Rate

7.7%

Average Ratings

10%

Customer Retention Rate

50%

Category ranking

1 Emalahleni Local Municipality 13

2 Rustenburg Local Municipality 11.8

3 eThekwini Metropolitan Municipality 11.1

Old Winklespruit Municipality

031 311 1111/ 2121
City Hall, 263 Dr Pixley Ka Seme (West) Street, Durban
[email protected]

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eThekwini Metropolitan Municipality - No answer at ethekwini call center

Desigan filed the complaint

13 January 2023

I've tried calling the ethekwini call center because we have no electricity for 5 hours. I was on the line for 25 minutes and no one answered. I also tried using the watts app service, that was also of no help. This type of situation has happened in yhe past as well , always no answer at the call center. Service delivery is deteriorating.

Incident date: 13 January 2023

This complaint has been considered as not resolved.

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