Brand's performance

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

7.7%

Average Response Time

0%

Solution Rate

7.7%

Average Ratings

10%

Customer Retention Rate

50%

Category ranking

1 Emalahleni Local Municipality 13

2 Rustenburg Local Municipality 11.8

3 eThekwini Metropolitan Municipality 11.1

Old Winklespruit Municipality

031 311 1111/ 2121
City Hall, 263 Dr Pixley Ka Seme (West) Street, Durban
[email protected]

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eThekwini Metropolitan Municipality - Disrespectful behaviour from black male that disconnected the electricity at my home

Vanisha Chetty filed the complaint

29 November 2022

The person stated that we will be having Supper under candle-light today as a result of the disconnection. This was rude and uncalled for toward a paying ethekweni Customer.
More especially as I did not receive my Statement in order for me to pay on time.
I wonder what he will say to the homeowners that have Illegal Electrical Connections?
Or, will he even say anything?

Incident date: 28 November 2022

This complaint has been considered as not resolved.

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