eThekwini Metropolitan Municipality - Customer service absolutely pathetic

I have been to the Phoenix rent office this morning as I was told on my previous visit to come on the 4th to get a print out as the new bill would be out. Went yesterday as well but as always, either no power or offline. I decided to go back today morning to absolutely appalling pathetic service. I went to the back where we would normally go for print out, there is this one lady that works there who is just paid to walk around and be absolutely arrogant to customers who genuinely go there because we need help. This was not my first experience with her and her disgusting behavior and I'm sure all those that have been to this rent office had similar issues with her as I have seen it happen. Told her politely that I was there for a print out, she takes my bill from me and says that it is a cancelled agreement to which I replied I know but I just need the print out as the date of ours is normally out on the 4th. She then handed it to a lady by the name of Cindy and said get the balance here to which I asked if I will not get a print out and she said no. After Cindy gave it back to her, I tried to ask her when should I come back for the new bill and she just said go take a seat for queries in the front. So as I thought of approaching the window where Cindy was this other pathetically rude lady takes the closed sign and put it right by the window that Cindy is at and tells me there is no queries here, go sit and wait in the front and all I wanted was just a * FORBIDDEN * simple answer. I then told her there is no need to be rude and arrogant and act like she owns the rent office to which she responded yes but she works there. Pathetic service like this is not acceptable. Clearly they do not know what customer service is and something should really be done about these ladies who choose to be rude and arrogant instead of genuinely wanting to assist customers.

No response to date.