eThekwini Metropolitan Municipality
eThekwini Metropolitan Municipality
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Municipalities
3 City Power 10
...
eThekwini Metropolitan Municipality10
Old Winklespruit Municipality
  • 031 311 1111/ 2121
  • City Hall, 263 Dr Pixley Ka Seme (West) Street, Durban

  • [email protected]
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eThekwini Metropolitan Municipality - Arrears in metro bill

No resolution
Sidney Kisten
Sidney Kisten filed the complaint
2 August 2022
I am a pensioner and live with my wife, we both collect a state grant, recently i received my metro bill with an amount of R96714,68 in arrears. I have paid my bill every single month without fail and then a guy from the municipality came to my home and changed my meter to a credit one. After my meter was changed i received my bill stating i have the above amount which is in arrears. I have never not paid my bill, I have never been dis-connected by the municipality at all, where did this amount derive from. I don't have this kind of money to pay nor will have this amount even if i made an arrangement. This bill is not mine, i have been to the rent office and complained numerous of times and i have been told that the meter was tampered with, all of a sudden in a month this has happened, we have never tampered with the meter nor have we not paid and been in arrears. I would like my bill to be checked
Incident date: 2 August 2022
This complaint has been considered as not resolved.
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