eThekwini Metropolitan Municipality
eThekwini Metropolitan Municipality
Brand's performance
10.0
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
0%
Customer Retention Rate
100%
Category ranking
Old Winklespruit Municipality
  • 031 311 1111/ 2121
  • City Hall, 263 Dr Pixley Ka Seme (West) Street, Durban

  • [email protected]
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Dumsani
Dumsani
28 February 2024
No resolution
eThekwini Metropolitan Municipality - F240123/842. and f240213/2091

Water at my property from unknown source and the query has been logged several times and no one attended or responded to my query. Every time I do a follow up the…

No resolution
Mongi Mbili
Mongi Mbili
14 July 2023
No resolution
eThekwini Metropolitan Municipality - Plans not being approved by municipality

I am an Architectural Proffessional, submitting plans for approval to Municipality, most cases South office, Winklespruit town planning lack of service. A person…

No resolution
Desigan
Desigan
13 January 2023
No resolution
eThekwini Metropolitan Municipality - No answer at ethekwini call center

I've tried calling the ethekwini call center because we have no electricity for 5 hours. I was on the line for 25 minutes and no one answered. I also tried using…

No resolution
rameshchandra harrikissoon
rameshchandra harrikissoon
1 December 2022
No resolution
1/10
eThekwini Metropolitan Municipality - Slow to respond

this electricity department fault department call center when ever you call its always answered between 24 to 47 minutes it's all the time day or nite & the email…

No resolution
1/10
Vanisha Chetty
Vanisha Chetty
29 November 2022
No resolution
eThekwini Metropolitan Municipality - Disrespectful behaviour from black male that disconnected the electricity at my home

The person stated that we will be having Supper under candle-light today as a result of the disconnection. This was rude and uncalled for toward a paying ethekweni…

No resolution
Brian Mavuso
Brian Mavuso
19 November 2022
No resolution
eThekwini Metropolitan Municipality - Payment meter faulty

Good day I hope this email finds you well Please assist in following up on the above mentioned Ref no. I called to report a faulty payment meter, a very rude guy…

No resolution
rameshchandra harrikissoon
rameshchandra harrikissoon
19 November 2022
No resolution
1/10
eThekwini Metropolitan Municipality - Unfair billing

I recently complained about the billing team of ethekwini municipality giving me the runaround for my rates refund from Fundiswa to Pride to Linda to Rita to Sindiswa…

No resolution
1/10
rameshchandra harrikissoon
rameshchandra harrikissoon
3 November 2022
No resolution
1/10
eThekwini Metropolitan Municipality - Unfair billing & refund

hi I recently got a house in Bonela transferred to myself the lawyer asked me to pay some advance for water, domestic refuse & rates & once transferred I can claim…

No resolution
1/10
Shalini
Shalini
5 August 2022
No resolution
eThekwini Metropolitan Municipality - Customer service absolutely pathetic

I have been to the Phoenix rent office this morning as I was told on my previous visit to come on the 4th to get a print out as the new bill would be out. Went…

No resolution
Sidney Kisten
Sidney Kisten
2 August 2022
No resolution
eThekwini Metropolitan Municipality - Arrears in metro bill

I am a pensioner and live with my wife, we both collect a state grant, recently i received my metro bill with an amount of R96714,68 in arrears. I have paid my…

No resolution