Category ranking
- 031 311 1111/ 2121
-
City Hall, 263 Dr Pixley Ka Seme (West) Street, Durban
- [email protected]
What are consumers saying about the brand eThekwini Metropolitan Municipality?
The brand eThekwini Metropolitan Municipality (Old Winklespruit Municipality) has been on Complaints Book since 2020, under the category Municipalities.
It has a Satisfaction Index of 11.1 out of 100, considered Unsatisfactory, based on consumer evaluations.
Regarding the main satisfaction indicators, on average, the brand eThekwini Metropolitan Municipality responds to consumers in 0 days and resolves 1 out of every 10 complaints. Consumers rate the brand eThekwini Metropolitan Municipality with a score of 1 out of 10 and 5 out of 10 say they would do business again with the brand.
Awards and distinctions for the brand eThekwini Metropolitan Municipality
On Complaints Book, there are three distinctions available: Brand of the Month, Recommended Brand badge, and Recommended Brand award.
Currently, the brand eThekwini Metropolitan Municipality has no distinctions on the platform.
Category ranking
How to contact the brand eThekwini Metropolitan Municipality?
You can contact the brand by phone ( 031 311 1111/ 2121 ), via email [email protected], or at the following address: City Hall, 263 Dr Pixley Ka Seme (West) Street, DurbanReputation History of the brand eThekwini Metropolitan Municipality
See the reputation history of the brand eThekwini Metropolitan Municipality, its Satisfaction Index and key indicators regarding its relationship with consumers.
How is the Satisfaction Index of the brand eThekwini Metropolitan Municipality calculated?
Currently, the brand eThekwini Metropolitan Municipality has a Satisfaction Index of 11.1 out of 100.
This score is based on several indicators reflecting the brand's performance in handling complaints and providing customer support on the platform:
- Response rate: 7.7%
- Average response time: 0%
- Resolution rate: 7.7%
- Average rating: 10%
- Retention rate: 50%
These indicators offer an overall view of how eThekwini Metropolitan Municipality responds to and supports its consumers on Complaints Book.
What is a brand's Satisfaction Index on Complaints Book?
The Satisfaction Index objectively expresses the performance of the brand eThekwini Metropolitan Municipality on Complaints Book, based on consumer interactions through complaints.
Good brand performance improves the Satisfaction Index.
How can I ensure this information is reliable?
The reliability of the Satisfaction Index is a top concern for us. We ensure maximum transparency and security by recording this information openly.
Below is the record history of this information.
| Date | SI |
|---|---|
| Tuesday, 08 July 2025 - 08:40 | 11.1 |
| Monday, 07 July 2025 - 16:35 | 11.1 |
| Monday, 07 July 2025 - 00:30 | 11.1 |
| Sunday, 06 July 2025 - 08:25 | 11.1 |
| Saturday, 05 July 2025 - 16:20 | 11.1 |
| Saturday, 05 July 2025 - 00:20 | 11.1 |
| Friday, 04 July 2025 - 08:15 | 11.1 |
| Thursday, 03 July 2025 - 16:10 | 11.1 |
| Thursday, 03 July 2025 - 00:05 | 11.1 |
| Wednesday, 02 July 2025 - 08:00 | 11.1 |
