How can I contact eThekwini Metropolitan Municipality?

You can contact the brand by phone ( 031 311 1111/ 2121 ), via email metroceo@durban.gov.za, or at the following address: City Hall, 263 Dr Pixley Ka Seme (West) Street, Durban

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

eThekwini Metropolitan Municipality

Name: eThekwini Metropolitan Municipality
Rating: 11.1

Brand's performance

11.1

/100

Unsatisfactory

Satisfaction Index over the past 12 months.

Response Rate

7.7%

Average Response Time

Solution Rate

7.7%

Average Ratings

10%

Customer Retention Rate

50%

Category ranking

Municipalities

1 Emalahleni Local Municipality 13

2 Rustenburg Local Municipality 11.8

3 eThekwini Metropolitan Municipality 11.1

Old Winklespruit Municipality

031 311 1111/ 2121
City Hall, 263 Dr Pixley Ka Seme (West) Street, Durban
[email protected]

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Nicholas Lovell-Greene

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eThekwini Metropolitan Municipality - Correcting a billing error

In 2018 the municipality billed me for an additional electricity meter in error approximately 4 times. I reported the error at the time. The supervisor N. Zulu at the Hillcrest office investigated and acknowledged it was a billing error, put a note against…

Resolved

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