Eskom
Eskom
Electricity and/or Gas - Distribution
Brand's performance
19.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
50%
Category ranking
Electricity and/or Gas - Distribution
1 Eskom 19.1
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Eskom - Refund outstanding

Resolved
VICTOR LEATILE Monedi
VICTOR Monedi filed the complaint
10 October 2022
Incorrect payment was made to Eskom as I do not have an account with Eskom - the payment was made on the 30th of July this year - I have been in contacts with their Customer Service since from the second of August and still not getting any help - This was escalated to Mapula in their accounts department to do a refund and still waiting with no respond from her - kindly assist
Incident date: 10 October 2022
VICTOR Monedi
VICTOR Monedi
7 November 2022
Refund its outstanding for more than 90 days and no communication is received from the brand
This complaint was considered resolved.
Complaint #192022
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