Eskom
Eskom
Electricity and/or Gas - Distribution
Brand's performance
38.0
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
50%
Average Response Time
10%
Solution Rate
50%
Average Ratings
10%
Customer Retention Rate
50%
Category ranking
Electricity and/or Gas - Distribution
1 Eskom 38
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Eskom - Poor service

No resolution
Adrian Coerecius
Adrian Coerecius filed the complaint
20 January 2022
It is taking a host of employees more than one and a half years to do a tariff change from high consumption to low consumption user. I follow up almost weekly but very little to no progress is made. It took them 50 days and counting to read a meter excluding many other delays. I have the entire thread since the request was made and it is available to any interested parties.
Incident date: 3 June 2021
Adrian Coerecius
Adrian Coerecius
7 February 2022
I did not receive any response yet, 18 days later?
This complaint has been considered as not resolved.
Complaint #85522
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