Brand's performance
11.5
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
0%
Average Response Time
0%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
100%
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Eskom - Poor service

No resolution
Matibidi Mapula Lucia
Matibidi Lucia filed the complaint
2 February 2022
We got power outage, our house and my neighbour that we share a pole, on the 28 January 2022, I,be been trying to call Eskom toll no. Been put on hold for the whole day without any luck of getting Ref: no. Monday we used Alfred chatbot atleast we got Ref no. But we've been waiting since even today it's the 6th day without electricity. Now we have kids at home that need light to study. Our fridge have melted our food are rotten. Can somebody please assist us because we are also South African citizenS who have rights to this kind of services.
Incident date: 28 January 2022
This complaint has been considered as not resolved.
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