Eskom
Eskom
Electricity and/or Gas - Distribution
Brand's performance
4.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Electricity and/or Gas - Distribution
1 Eskom 4.1
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Eskom - Poor response times

No resolution
1/10
C Briedenhann
C Briedenhann filed the complaint
8 September 2022
Power out in Honeydew area since 02h00, told that team was dispatched and would be on site 20h00, this being 17 hours??? Then informed that night shift was dispatched with no eta. Does anyone in eskom actually know what's going on????
Incident date: 8 September 2022
C Briedenhann
C Briedenhann rated the brand
4 November 2022

Cannot rate service levels if it does not exist

This complaint has been considered as not resolved.
Complaint #178722
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