Eskom - Pathetic disconnection service

Back in September - 09.09.2022, I registered online to have the Eskom services disconnected, I also sent an email to reiterate that I wanted to terminate the services of Eskom. I have followed up multiple times on this disconnection, I owe Eskom nothing and I have been following up to find out when my deposit will be refunded. I have not once received a response to my many emails. After becoming fed-up of getting no response I eventually call , the calls don't go through or the phone is put down, eventually after waiting quite some time to speak someone I eventually am informed that my request has not been actioned and there is no information on the system. This has been ongoing for 2.5 months up to today. The person who is trying to assist me telephonically has informed me that they will come back to me. This person has spoken to the original person who was supposed to be dealing with this and the bottom line is that the job has just not been done. What kind of people are Eskom employing where customer service is seriously lacking. Perhaps there needs to be a platform where customer service agents are rated and remuneration is paid based on the number of compliments or complaints received.

This complaint is not resolved, no one has bothered to contact me about it. I called again myself today to find out that it is still not resolved and no one can tell me what the problem is