Eskom
Eskom
Electricity and/or Gas - Distribution
Brand's performance
4.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
0%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Electricity and/or Gas - Distribution
1 Eskom 4.1
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Eskom - No reconnection done as promised

No resolution
Linsay McKechnie
Linsay McKechnie filed the complaint
15 July 2022
I logged more than 3 faults for reconnection .I then called and stayed on line for 4 hours 29 mins.i was then assisted by Dimpho reference number 542407980 that i would be reconnected in an hour she was also to call me back to follow up.
I remain without power.
Incident date: 14 July 2022
This complaint has been considered as not resolved.
Complaint #153822
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