Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
25%
Average Ratings
10%
Customer Retention Rate
50%
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Eskom - No reconnection done as promised

No resolution
Linsay McKechnie
Linsay McKechnie filed the complaint
15 July 2022
I logged more than 3 faults for reconnection .I then called and stayed on line for 4 hours 29 mins.i was then assisted by Dimpho reference number 542407980 that i would be reconnected in an hour she was also to call me back to follow up.
I remain without power.
Incident date: 14 July 2022
This complaint has been considered as not resolved.
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