Brand's performance
19.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
50%
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Eskom - No power for more than 24 hours

No resolution
Phillip
Phillip filed the complaint
16 April 2022
Hi, fellow South Africans. It's has been a cold start for our weekend at "Folweni Township C Section", after the service was taken from us on "Thursday for almost 48 hours, till now". We have been witnessing Eskom Service Trucks driving around but still no help has been given to us. It is difficult as we have to "wake up in darkness" when we can't even help ourselves with a cup of coffee on a cold morning. We ask that you please look into this matter as it is affecting our food in the fridges and the network connection in our area. We ask your help as the community to pass on the information and help us at "Umbumbulu, Folweni Township, C Section". We will very much appreciate it.
Incident date: 14 April 2022
This complaint has been considered as not resolved.
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