Eskom
Eskom
Electricity and/or Gas - Distribution
Brand's performance
19.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
50%
Category ranking
Electricity and/or Gas - Distribution
1 Eskom 19.1
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Eskom - No complain assistance

No resolution
SFISO SUMMERS NGOBENI
SFISO NGOBENI filed the complaint
15 November 2021
On 2021-11-13.
Heavy storm hit our area. Lihawu msogwaba. Due to that, electricity distribution was distabed.
Several calls were made by me, to log complain regarding distabance of the power.
As today 2021-11-15, at about 12:00 NO assistance has been received. My children food in the fridge is becoming spoiled.
I have six [06] REF that I received during the logging of the calls.
I'm requesting assistance
Incident date: 12 November 2021
This complaint has been considered as not resolved.
Complaint #62221
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