Brand's performance
19.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
50%
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Eskom - Load shedding response time

Resolved
10/10
Yaya
Yaya filed the complaint
19 December 2022
MY COMPLAIN IS ESKOM IS VERY SLOW TO SWITCH THE POWER BACK ON ,MOST TIMES ARE 2 HOURS LATE BUT YET THEY ALWAYS ONTIME TO SWITCH IT OFF RESULTING US HAVING ONLY 3 HOURS OF POWER OUT OF 24 HOURS,

FOR ESKOM WE MIGHT BE SEEN AS PLUGS OR SWITCHES BUT WE ARE PEOPLE WHO LOSING A LOT OF MONEY FROM SPOILT FOODS IN THE FRIDGE AND YET ESKOM HAS THE AUDICITY TO INCREASE THEIR ELECTRICITY WHILE WE BEEING TREATED IN THIS MANNER.IMAGINE HAVING ONLY 3 HOURS OF ELECTRICITY IN YOUR HOUSE!!!
Incident date: 19 December 2022
Yaya
Yaya rated the brand
3 January 2023

Great work and awesome service

This complaint was considered resolved.
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