Brand's performance
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
25%
Average Ratings
10%
Customer Retention Rate
50%
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Eskom - Frequent power cut towards or during winter season due to transformer overload for the past 3 to 4 years

No resolution
Kgatlo Jerry Masubelele
Kgatlo Masubelele filed the complaint
22 March 2023
we have been nothing but loyal to eskom sa. The problem we are having is frequent power cuts that we are experiencing especially towards / or in winter season due to transformer overload. We have been logging faults but technicians only come and restore power supply without any permanent solution to our problem. It will only cut a cross few houses or streets and mind you eskom no longer attend calls after hours so we spend winter nights in the dark for days. Since yesterday this year, this problem has started and it will last till the end of winter if not addressed. We raised this with community leaders previously but nothing is coming forth. We need permanent solution please. Thanks
Incident date: 22 March 2023
This complaint has been considered as not resolved.
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