Brand's performance
19.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
50%
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Eskom - Excessive load shedding

No resolution
Monica Kruger
Monica Kruger filed the complaint
16 December 2022
Eskom has made electricity rates so expensive. They can't even provide a full day's worth of service. This load shedding has gotten so ridiculous at 8-10 hours of daily power cuts, it's time something changes.

We pay for electricity, why does the service get cut? Why do Eskom executives not use the funding they receive for renewable power generation options?

Food goes bad in fridges, appliances break due to power surges and income loss increases due to being unable to work online with no power. Not everyone can afford an inverter or UPS, never mind solar panels. This is becoming a national crisis and Eskom cannot continue operating as they are. The company needs consumer intervention, or we need to create a new solution altogether.
Incident date: 16 December 2022
Monica Kruger
4 January 2023
Eskom, can you please respond or do something about the load shedding?

There have been countless days over the festive season now where there wasn't supposed to be load shedding, but you still impose it with little to no notice. This is ridiculous!
Monica Kruger
20 January 2023
What is your solution Eskom? When will you stop gaslighting the country?
This complaint has been considered as not resolved.
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