Eskom
Eskom
Electricity and/or Gas - Distribution
Brand's performance
19.1
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
20%
Average Response Time
4%
Solution Rate
20%
Average Ratings
10%
Customer Retention Rate
50%
Category ranking
Electricity and/or Gas - Distribution
1 Eskom 19.1
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Eskom - Cut me off, unfair

No resolution
Celeste
Celeste filed the complaint
16 February 2022
eskom cut me off due to their mistake sent me a huge bill I made payment arrangements to get cut off I paid R5800 on friday it's now wednesday and I'm still sitting in the dark. Phone eskom only to be told but you should be on. No eskom I'm still awaiting your technician
Incident date: 16 February 2022
This complaint has been considered as not resolved.
Complaint #94922
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