Eskom
Eskom
Electricity and/or Gas - Distribution
Brand's performance
27.5
/100
Weak
Weak
Satisfaction Index over the past 12 months.
Response Rate
33.3%
Average Response Time
6.7%
Solution Rate
33.3%
Average Ratings
10%
Customer Retention Rate
50%
Category ranking
Electricity and/or Gas - Distribution
1 Eskom 27.5
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Eskom - Connection

No resolution
FRANS JOHANNES NICOLAAS STASSEN
FRANS STASSEN filed the complaint
29 November 2022
Waiting for connection and account number for months which is totally unexpectable we are moving into our new property on the 15th December 2022 without electricity what a shame. Only one advisor is trying to do his job which is impossible and other advisors are doing nothing
Incident date: 29 November 2022
This complaint has been considered as not resolved.
Complaint #216622
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