Is the brand Eskom trustworthy?
Weak
Satisfaction Index over the past 12 months.
Response Rate
25%
Average Response Time
5%
Solution Rate
33.3%
Average Ratings
10%
Customer Retention Rate
50%
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Eskom - Account dispute 7115421173, eskom customer service do not respond to emails

No resolution
Lucky
Lucky filed the complaint
5 July 2023
---------- Forwarded message ---------
From: Lucky Mulaudzi
Date: Tue, Jul 4, 2023 at 9:38 PM
Subject: Account Dispute 7115421173
To:


Dear ESKOM,

You have been charging me crazy amount for the last 3 months, most of the time I am using gas stove to cook. We continuesly experience load shedding, truely speaking your estimations are not true reflection of the amount of electricity that I am using. Who assist with correct measuring of electricity? Otherwise I will opt for prepaid electricity if this issue of incorrect electricity usage continues.

Unhappy customer,
Lucky Mulaudzi
Incident date: 5 July 2023
This complaint has been considered as not resolved.
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