How can I contact Eskom?

You can contact the brand by phone (011 800 8111), via email customerservices@eskom.co.za, or at the following address: Megawatt Park Maxwell Drive Sunninghill Sandton

How to make a complaint on Complaints Book?

Making an online complaint on Complaints Book is simple, free, and very intuitive. To make a complaint, you must be registered on the platform.Clicking the Make a complaint button will allow you to start your complaint, ensuring you always select the correct brand.Once all fields are filled in, the complaint will be sent for approval. Once approved, the brand will be automatically notified that it has a new complaint on Complaints Book.When filing a complaint, always fill in your personal details - name and phone number are mandatory - to facilitate identification by the brand.

Eskom | Complaints Book

Name: Eskom
Rating: 38.0

Brand's performance

38.0

/100

Weak

Satisfaction Index over the past 12 months.

Response Rate

50%

Average Response Time

10%

Solution Rate

50%

Average Ratings

10%

Customer Retention Rate

50%

Category ranking

Electricity and/or Gas - Distribution

1 Eskom 38

011 800 8111
Megawatt Park
Maxwell Drive
Sunninghill
Sandton
[email protected]

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Ephraim Tshilongo

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Eskom - Load reduction at protea glen extension 12

I stay at protea glen extension 12 where there are load reduction every two or three in a week either in the morning or afternoon for 5 hours.my complain is that is not protea glen as a whole but only some areas.the load reduction affects normally the…

No resolution

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