Brand's performance
9.8
/100
Unsatisfactory
Unsatisfactory
Satisfaction Index over the past 12 months.
Response Rate
11.1%
Average Response Time
11.1%
Solution Rate
11.1%
Average Ratings
10%
Customer Retention Rate
0%
Category ranking
Service Stations
1 Sasol 10
2 Engen 9.8
3 Caltex 1.5
Engen
  • 085 003 6436
  • Cnr Riebeeck & Long Street Cape Town
    PO Box 35 Cape Town 8000
  • [email protected]
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Engen - Terrible service

No resolution
1/10
Juan Meintjes
Juan Meintjes filed the complaint
12 November 2022
Hi hi

I have had a terrible experience at langeverwaght Engen.

The petrol attendant and the manager where both incompetent with giving the right information, the gazette the manager was referring to was not on site, nowhere is sign on that says we are not allowed to buy 5L of petrol in can.

The petrol attendant said to me when I stopped and asked for 5L petrol for my weed eater so that I can mix the two-stroke it needs to run. “I will not throw you petrol. Go speak to the manager”. I replied with “that’s fine, please go call him” where he then told me “you can walk to the manager, he is inside” I said to him “you are being rude” where he said “I will not give you petrol. You can maar go to the manager”

Is this the type of service we can expect of Engen in Kuilsriver? Is this what you are promoting? Rudeness to the client?

Not once was I given n explanation, the petrol attendant didn’t even want to go call the manager.

This is totally unacceptable if you ask me, I run a small security company. Never have a felt more like a criminal than this morning, and all i wanted was petrol for my weed eater. Now I feel like I will never return to your garages, and I will do everything in my power to let everyone know what type of service I received from Engen Langverwaght

I am a regular at Engen garages and that will change now, i just want people to know what happened to me

If you were there you would have stood there with your mouth hanging open at this attendants attitude, totally not what engen always portrays.
Incident date: 12 November 2022
Juan Meintjes
Juan Meintjes rated the brand
27 November 2022

It's an extremely unfriendly garage. My brother and friend has since my complaint was logged received extremely bad and rude service. The management of that garage is a problem and the petrol attendents are rude

This complaint has been considered as not resolved.
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